Application Support
Global support services for Microsoft Cloud solutions with SLA driven response and resolution times. Support that is measured and accountable, not best effort.
Application support, project support, training and skilled resources. We don't go away after go-live, we stick around so the platform you bought keeps getting better, not older.
Application support, project support, training and skilled resources, scoped to what is actually needed.
Global support services for Microsoft Cloud solutions with SLA driven response and resolution times. Support that is measured and accountable, not best effort.
Support for implementations across multiple locations and countries, bridging gaps and ensuring a successful project outcome, particularly useful where internal teams are stretched across time zones or sites.
Strengthen internal business process, functional and technical skills and knowledge on the applications you have deployed, so adoption keeps improving after go-live rather than plateauing.
Skilled AI, Dynamics 365 and Power Platform resources that can hit the ground running on your programme, useful for covering gaps without a lengthy period of getting up to speed.
Support should make the platform better over time, not just keep it alive. That difference shows up in how it is structured.
Response and resolution times are defined and measured, so support is accountable rather than "we will get to it."
Support for implementations across multiple locations and time zones, not a single office model that struggles once you scale.
The goal is a platform that keeps getting better after go-live, not one that just gets patched when something breaks.
Because Support connects back to the same Microsoft platform expertise behind Implement and Advisory, issues get resolved with real context, not from a cold start.
Application Support, Project Support, Training and Resources can be engaged separately depending on what is actually needed, not as a bundled package.
Specific to the Support practice.
Most engagements run on a retainer basis sized to expected volume and SLA tier, with Resources (dedicated skilled people on your programme) typically priced separately by day rate or engagement length. We scope this based on your current support load and desired response times, not a flat package that treats every client the same.
Application Support is ongoing, SLA driven help with the live platform: incidents, fixes, minor changes. Project Support is different. It is brought in for the duration of a specific implementation or rollout, particularly across programmes across multiple locations and time zones, to bridge gaps in the client's own project capacity.
Response and resolution targets are agreed upfront and vary by severity. A system outage gets a materially faster commitment than a minor cosmetic request. These are set during onboarding based on your business's actual risk tolerance, not a generic tier applied regardless of what is actually at stake.
Yes. Application Support and Training in particular are commonly engaged on systems built by another partner. We would typically run a short assessment first to understand the existing configuration before SLAs are agreed, so commitments are realistic rather than guessed.