From AI strategy to production systems.

The power of AI has revolutionised software development and the implementation lifecycle. We're at the forefront applying AI to rapid incremental delivery, intelligent agents and exceptional ongoing support.

What AI First covers

From a first use case to a system in production

Five stages, engaged in sequence or on their own. Most work starts with a single use case and grows from there.

Why choose SMYL for AI First?

AI work only pays off when it sits on real platform depth and real governance. That is the part most AI engagements skip.

AI applied to the whole lifecycle, not bolted on.

Our AI First methodology runs from discovery and design through build and support, so AI is not a separate project sitting next to your core systems.

Model agnostic, Microsoft native.

We build with Copilot Studio and Azure AI alongside leading models from OpenAI and Anthropic, picking what fits the use case rather than defaulting to one vendor.

Proof of concept before commitment.

Rapid, incremental delivery means you validate a use case with real data before scaling it to production.

Governance built in from day one.

Data privacy and compliance standards are part of the architecture, not an afterthought bolted on once a pilot works.

20+ years of Microsoft platform depth.

AI work sits on top of genuine Dynamics 365 and Power Platform expertise, not a standalone AI practice with no platform context.

FAQ

Common questions

Specific to the AI First practice.

What affects the cost of an AI First engagement?

Scope is the main driver. A Strategy & Use Cases workshop is a small, fixed scope engagement, while a full build through to Lifecycle Support (MLOps) scales with data complexity, integration points, and how much fine tuning your use case needs. We size this during the initial use case discovery rather than quoting a flat rate upfront.

What kind of AI use cases do you typically start with?

The starting points with the highest value are usually ones with clear, repetitive manual work behind them: deal or case summarisation, drafting an initial response, flagging items at risk before a human would notice. These tend to show value fastest and build confidence before moving to more ambitious use cases.

How do you validate a use case before committing to a full build?

Through a rapid proof of concept, a small pilot on real data that tests whether the use case actually holds up in practice, before any commitment to a production build. This is deliberately fast and low risk, so a use case that does not pan out gets caught early rather than after significant investment.

How do you handle data privacy and governance for AI models?

Integration & Governance is treated as a core stage, not a compliance checkbox at the end. Models are embedded into your existing systems under the same data privacy and compliance standards your organisation already operates under, inheriting the wider Microsoft security model where applicable.

Start with one use case

Bring us a use case. We'll tell you honestly whether AI is the right answer.

Sixty minutes with the team who would build it. You'll hear where AI fits, where it does not, and what a proof of concept would involve.