Lean delivery. AI accelerated. Adopted from day one.

Two-week increments. Real users in the room from week one. We translate business requirements into systems people actually use and we stay until they do.

What Implement covers

Governance, architecture and design that hold up in delivery

Sized to the scale of the programme, from a single team rollout to a phased deployment.

Why choose SMYL for Implement?

Delivery is judged on whether people use the system afterwards, so that is what we organise the programme around.

Two-week increments, not a big bang go-live.

You see working software early and often, rather than waiting months for a single delivery date.

Real users from week one.

Design and UI/UX work happens with the people who will actually use the system, not just stakeholders signing off in a meeting.

We stay until it is adopted, not until the contract ends.

Adoption is the actual measure of success here, not deployment.

AI accelerated delivery.

We apply our AI First methodology to discovery, design and build so implementation moves faster without cutting corners on governance.

Solid governance without heavy process.

Project and programme management is lean by design, built to keep decisions moving rather than adding overhead.

FAQ

Common questions

Specific to the Implement practice.

What affects the cost of an Implement engagement?

The main drivers are how many workflows and integrations are in scope, how much data needs migrating, and how much custom design and UX work is needed versus using Microsoft's defaults. Because delivery happens in two-week increments, cost typically tracks the number of increments a programme needs, scoped during Architecture and Design rather than fixed upfront.

What does a typical two-week increment involve?

Each increment delivers a working, usable piece of the system, not just a design document or a demo, reviewed with real users before moving to the next one. This keeps requirements honest: gaps between what was asked for and what's actually needed surface early, rather than at go-live.

How do you ensure the system gets adopted, not just delivered?

By involving real users from week one, not just stakeholders, and by measuring success against usage after go-live rather than technical delivery alone. If adoption is lagging, we treat that as part of the engagement to fix, not something for the client to solve alone afterwards.

What happens if requirements change part way through a programme?

Because delivery runs in two-week increments, changes get absorbed into the next increment instead of derailing a plan that runs for months. That's one of the advantages of incremental delivery over a single big-bang implementation.

Ready to deliver

Bring us the programme. We'll show you the first two weeks.

Sixty minutes with the team who would run it. You'll hear the increment plan, who needs to be in the room, and what adoption looks like.